FAQs
FAQs
evaanta Diamonds/Jewelry
Will I receive the certificate with my Natural Diamonds Jewelry?
All of our certified Natural Diamond Jewelry will arrive with their certificates in your packaging. We Provide IGI Certificate for the Jewelry, we also deal in Non-Certified Natural Diamond Jewelry for which you Can request for the Certification.
How many Days does it usually take to receive the customized Natural Diamond Jewelry Order?
It generally takes between 10 to 15 business days to manufacture custom made Natural Diamond Jewelry after receiving the Custom Order details, whether it is a ring, bracelet, earrings, pendant or necklace. In addition, it takes up to 5 to 10 business days for shipping, depending on your location and the Availability of Service at your Address.
Do you set Natural Diamond Jewelry of My Design?
Yes! We specialize in setting custom design Natural Diamond Jewelry. Browse through our Jewelry catalogue online, show us what you have in mind or let our Jewelry design team come up with something unique and special just for you! Click on customize button on home Page and Submit your detail.
Are your Diamonds natural, or are they treated or enhanced in any way?
All of our Diamonds are 100% NATURAL DIAMONDS and have not been treated or enhanced in any way.
I'd prefer to talk to a live person - do you have any contact number?
Certainly! (+91 9712397125) – If it is after hours, please leave a message or send us an e-mail us at info@localhost and we will be happy to assist you.
Shipping​
Once I make my final payment, can I request a specific day for delivery to ensure someone is home?
Depending in what country your delivery is located, customs may hold your delivery longer than others. Therefore, while we can approximate within a few days on which day your shipment will be delivered, we cannot promise an EXACT date.
However, all of our shipments are sent with signature-only delivery, so you are called prior to delivery to arrange a time.
Do you ship worldwide?
Yes, we ship worldwide FREE of charge! We use FedEx, DHL, UPS, Bluedart Couriers as per the destination Address and Selection of Service.
Will I be liable for my diamond or jewelry while it is being shipped or In Transit?
No. evaanta is responsible for your purchase until you sign for the package at the delivery point.
May Tax and/or VAT/GST apply to my order?
Yes, Tax and/or VAT/GST may apply to your order. evaanta will not be responsible for any duties, VAT, taxes or surcharges levied by the customer’s country. We recommend that you consult with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.
What are your shipping costs?
evaanta offers complimentary, fully insured, shipping world-wide. Please note that local customs/taxes/fees may apply.
Return Policy
What do I do if my engagement ring doesn't fit when I receive it?
 We are happy to resize the ring for you FREE within 45 days. Simply call or e-mail us to arrange the resizing.
What is your return policy?
We offer a 7-day money-back guarantee, no questions asked. A refund will be given in the same method by which it was received, meaning towards the same account or credit card. Click Here to Learn More About Return Policy.